Route to efficiency

Our Capture and Online Access solutions enable you to store paper, microfiche and film data with your customer database and administration systems in one central, hosted repository. EDM Online eliminates the need for time-consuming manual filing, substantially reduces the cost of maintaining your records and allows detailed queries to be answered from any location for improved customer service. By dramatically reducing the amount of paper you use and fully recycling your paper records, we can also improve your environmental credentials. Our experience means we can advise you on the most effective document retention policies, securely destroy the physical documents you don’t need to keep and track all remaining hard copies with a proven audit system to combat fraud and information breaches. We operate to ISO standards 9001,10001,14001 and 27001 with continual investment in established disaster recovery and business continuity arrangements.

EDM Outsourced Mailroom and Printroom solutions help you operate multiple customer communication channels and can be cost-effectively scaled up or down to address peaks and troughs in volume. Introducing our outsourced services increases the productivity of your skilled staff and enables business transactions to be completed to your priorities, because information is captured, categorised and routed as soon as it arrives at your organisation. Our mailroom and printroom solutions also give you full visibility and tracking of which documents have been processed: valuable data that enables you to keep customers informed and analyse trends for improved forward planning.

Process Automation helps you optimise your day-to-day operational procedures – such as raising purchase orders and paying invoices – by removing 50% to 70% of the manual work involved in them. Processes begin automatically and then follow a predefined set of stages and actions, integrating with internal systems and external data providers as necessary. Having worked with leading organisations in heavily regulated sectors, our business process engineers have extensive compliance experience. They’re able to establish ‘compliant by design’ processes which can be adapted over time without significant investments in system changes. 

Because we take an iterative approach to problem solving and provide a common platform that links processes, back office systems and departments, we can help you create a Business Process Management environment that works across your enterprise. Our solutions enable a wider range of staff complete a wider range of process actions, and facilitate the automatic allocation of work to resource pools to meet your immediate business needs. This reduces your operational costs and the need to employ temporary staff, and helps you accommodate new sources of business. Your organisation is more compliant, more agile and ready to face future challenges.