Complaint Handling (Query Management)

EDM Group’s Digital Mailroom solutions are perfect for handling customer complaints or other inbound correspondence of all types. We can categorise these inbound documents (whatever channel they arrive by), store them safely, and ensure they get to the right person or team for processing. The whole process will be controlled so that service levels are met, and we can even send out acknowledgement letters (pending resolution) and any other correspondence. Take control of your complaint handling with EDM’s services.